Privacy Policy
Effective Date: 05 May 2022
1. Introduction
D Sites (“D Sites,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers, visitors, partners, and users. This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you access or use our websites, client portals, applications, products, software, and services.
By accessing or using any service provided by D Sites, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein where permitted by applicable law.
2. Scope of this Policy
This Privacy Policy applies to all products and services provided by D Sites, including but not limited to web hosting services, cloud infrastructure, domain registration and management, reseller services, virtual servers, dedicated servers, software as a service solutions, business applications, websites, customer portals, and any related online services operated by D Sites.
This Privacy Policy does not apply to third party websites, services, applications, or platforms that may be linked through our websites. Those services maintain their own privacy practices and policies.
3. Information We Collect
Depending on your interaction with D Sites, we may collect various categories of information.
Personal Information
Personal information may include your name, company name, billing address, mailing address, email address, telephone number, account credentials, payment related information, government issued identification where required for verification, and communication preferences.
Account Information
We may collect information relating to your customer account, purchased services, subscriptions, invoices, support history, account settings, account preferences, authentication information, and service configuration.
Technical Information
We may automatically collect technical information including Internet Protocol addresses, browser type, operating system, device identifiers, connection logs, diagnostic information, security logs, access timestamps, and website usage information.
Payment Information
Payments are processed through trusted payment providers. D Sites does not intentionally store complete payment card information unless necessary for lawful business operations or where securely processed in accordance with applicable standards.
Communications
We may retain records of communications exchanged through contact forms, support requests, feedback submissions, surveys, business correspondence, and other interactions with D Sites.
4. How We Collect Information
Information may be collected when you create an account, purchase services, register a domain name, submit support requests, communicate with our staff, subscribe to newsletters or notifications, use our websites, interact with our client portal, respond to surveys, participate in promotions, or otherwise use our products and services.
We may also collect information automatically through cookies, server logs, security systems, analytics technologies, and similar technologies.
5. Purposes of Processing
D Sites processes personal information for legitimate business purposes including providing services, creating and managing customer accounts, processing orders, delivering products, managing subscriptions, processing payments, verifying identities, providing customer support, responding to inquiries, improving our products and services, maintaining security, preventing fraud, detecting abuse, complying with legal obligations, enforcing our agreements, communicating important service notifications, and conducting internal business operations.
6. Legal Basis for Processing
Where required by applicable law, D Sites processes personal information based upon one or more lawful grounds including your consent, the performance of a contract, compliance with legal obligations, protection of legitimate business interests, establishment or defense of legal claims, and protection of our customers, infrastructure, and services.
7. Information Sharing
D Sites does not sell personal information.
We may share information with trusted service providers, payment processors, domain registries and registrars, cloud infrastructure providers, software vendors, legal advisers, auditors, governmental authorities when legally required, and other third parties necessary for providing our services or complying with applicable law.
All such disclosures are made only where appropriate safeguards or contractual obligations exist.
8. International Data Transfers
As D Sites serves customers worldwide, personal information may be processed in countries outside your country of residence.
Where required by law, appropriate safeguards are implemented to protect personal information during international transfers.
9. Data Security
D Sites implements administrative, organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, destruction, misuse, or loss.
Security measures may include encryption, access controls, authentication procedures, monitoring systems, firewalls, intrusion detection, vulnerability assessments, employee confidentiality obligations, and regular security reviews.
While we maintain commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to provide absolute security.
10. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, protect our legal rights, and maintain legitimate business records.
Following the expiration of applicable retention periods, information may be securely deleted, anonymized, or otherwise disposed of in accordance with our internal procedures.
11. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain information, request restriction of processing, object to certain processing activities, withdraw consent where processing is based upon consent, request portability of eligible information, and submit complaints to the appropriate supervisory authority.
Requests will be evaluated in accordance with applicable legal requirements.
12. Cookies and Similar Technologies
D Sites uses cookies and similar technologies to operate websites, improve performance, enhance security, remember user preferences, analyze website usage, and improve customer experience.
Additional information regarding cookies is available within our separate Cookie Policy.
13. Third Party Services
Our services may integrate with third party providers including payment processors, domain registries, infrastructure providers, software vendors, communication providers, and analytics providers.
These organizations maintain independent privacy practices, and D Sites is not responsible for their privacy policies or practices.
14. Children’s Privacy
D Sites does not knowingly collect personal information from children in violation of applicable law. Our products and services are intended for individuals and organizations capable of entering legally binding agreements.
If we become aware that personal information has been collected from a child in violation of applicable law, appropriate measures will be taken to remove such information where required.
15. Changes to this Privacy Policy
D Sites reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business operations, technologies, products, services, or privacy practices.
Updated versions become effective upon publication unless otherwise required by applicable law.
Continued use of our services following publication constitutes acknowledgment of the updated Privacy Policy where permitted by law.
16. Contact Information
If you have any questions regarding this Privacy Policy or how D Sites processes personal information, you may contact us at:
Email: info@dsites.pk
We will review and respond to privacy related inquiries within a reasonable period in accordance with applicable laws and our internal procedures.
