At D Sites, we are committed to providing high-quality services that meet the expectations of our clients. However, we recognize that there may be instances where a client may request a refund. To ensure transparency and fairness, we have established this 7-day refund policy, which outlines the conditions under which refunds may be requested and processed.
1. Scope of the Refund Policy
This 7-day refund policy applies to new clients who purchase eligible services from D Sites. The refund request must be submitted within seven (7) calendar days from the date of purchase. Refunds will only be considered if the conditions outlined in this policy are met.
2. Eligibility for Refunds
Clients may request a refund under this policy for the following services:
Shared Hosting
Reseller Hosting
Managed/Unmanaged VPS Hosting
Email Hosting
SSL Certificates (if not issued or activated)
The refund policy applies only to first-time purchases made by new clients. Existing clients purchasing additional services or upgrading their current services are not eligible for refunds under this policy.
3. Non-Refundable Services
Certain services are non-refundable due to their nature and associated costs. These include but are not limited to:
- Account Funds/Credit Balance: Once added, account funds and credit balances are non-refundable and cannot be withdrawn, transferred, or converted into cash or any other form of compensation.
Domain Name Registrations, Renewals, and Transfers: Domain names are non-refundable as per ICANN policies and registry regulations. Once a domain is registered, it cannot be refunded, canceled, or changed.
Dedicated Servers: Refunds are not available for dedicated server purchases once the setup has been completed. The costs associated with provisioning, configuring, and deploying dedicated servers are non-recoverable.
Custom Services and One-Time Fees: Any service that involves manual setup, configuration, or customization, including website migration, consultancy, or technical support beyond standard offerings, is non-refundable.
Third-Party Software and Licenses: Software licenses such as cPanel, LiteSpeed, WHMCS, Softaculous, and CloudLinux are non-refundable once issued. These licenses are provided by third parties and cannot be reversed or transferred.
4. Refund Conditions and Limitations
D Sites reserves the right to approve or deny refund requests based on the following conditions:
Refund requests must be submitted within seven (7) days from the date of purchase. Requests received after this period will not be considered.
Refunds apply only to new clients. If a client has previously purchased a service from D Sites, they will not be eligible for a refund on subsequent purchases.
Only the first purchase is eligible for a refund. If a client purchases multiple services in a single order, only the first service will be considered for a refund.
Service cancellations must be made before requesting a refund. A client must cancel their service through the client portal before submitting a refund request.
Refunds will be processed using the original payment method. If the original payment method is unavailable, D Sites reserves the right to issue a refund via an alternative method.
Any violation of D Sites’ Terms of Service, Acceptable Use Policy, or abuse of services will void refund eligibility. This includes but is not limited to resource abuse, fraudulent activity, and misuse of hosting services.
Promotional and discounted services may not be eligible for a refund. If a service was purchased under a special promotion, coupon, or discount, the refund may be subject to deductions or may not be available at all.
Refunds do not cover third-party transaction fees. Payment processing fees, currency exchange fees, or bank charges deducted by third-party payment gateways are non-refundable.
5. Refund Process and Timeline
To request a refund, clients must send an email to billing@dsites.pk with the following details:
Full Name
Registered Email Address
Order ID or Invoice Number
Service Purchased
Reason for Refund Request
Upon receiving the refund request, our billing team will review it and respond within three (3) business days. If the request is approved, the refund will be processed within seven (7) business days. The actual refund timeline may vary depending on the payment processor, banking institutions, and other financial entities involved.
6. Important Considerations
Partial refunds are not available. If a service is eligible for a refund, the full amount paid for that service will be refunded.
Refunds are not provided for accounts that have been suspended or terminated due to policy violations. If a client is found to be in breach of D Sites’ policies, their refund request will be automatically denied.
D Sites reserves the right to modify or update this refund policy at any time without prior notice. Clients are encouraged to review the policy periodically to stay informed about any changes.
7. Contact Information
For any inquiries related to refunds or billing, clients can contact us via:
Email: billing@dsites.pk
Website: dsites.pk
D Sites remains committed to offering reliable services and ensuring client satisfaction while maintaining fairness in our refund processes.